London Midland admits it got it wrong over its passenger assistance service

Westminster Confidential

Berkhamsted-station-is-stepfee-21 Rather a lot of stairs to go up or down if you are disabled or have a buggy at Berkhamsted station if the lift is out of order.

CROSS POSTED ON BYLINE.COM 

London Midland has admitted that a ” breakdown in communication ”   meant it didn’t know that one of its stations was unstaffed, had a faulty lift and that its  emergency passenger help service didn’t work last Sunday.

The admission came in an email from the company in response to a complaint I lodged after being dumped at Berkhamsted with my disabled wife Margaret at the end of a weekend break from Liverpool.

I highlighted this in a blog earlier this week purely because I thought the situation was potentially dangerous and that train companies should be more careful in ensuring that their passengers can travel safely.

An email from Sarah Brassingham, a customer relations adviser, admits :…

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